No problem with the work. It's just that the one major repair was quoted to me about $24 higher than it actually turned out to be, and the parts/supplies necessary for that repair, and tax was not quoted either, making the one major repair almost $64 higher than was quoted to me. That's a 27% increase in price over what I was quoted. When quoting a repair, much greater accuracy is really needed. If they know what needs to be fixed, why don't they know the EXACT price? I'm not real happy about this, as this is the second time this has happened to me, even after discussing this with the owner. I'll still return for repair, but next time I will not pay more than was quoted to me. This really is not fair treatment to the customer even though the work was fine.
We regret that any miscommunication may have happened regarding the estimate of repairs. In the future we will be sure to email you any estimates including tax prior to performing any additional repairs. Thank you for your continued business.
- Modesti's Car Care Center